Operations Training
Electric Utility sheds light on IT system interactions
Enterprise Application Integration (EAI) can result in unexpected challenges for both IT and business-side staff. One such situation arose at a GEM utility industry client that had adopted SAP as its enterprise software system. The SAP implementation was successful and well-supported by the IT and business teams, but operational problems persisted because the IT staff needed to acquire a better understanding of the interactions between SAP and the five key 'outboard' systems that supported the Distribution organization.
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The company was already using FlowModeler in its BPA initiatives, and saw the eLearning module as fastest means for effecting a solution. A team of business users took on the challenge, and before long, the IT team was engaged in a comprehensive training program that addressed the complex web of interactions between SAP and the user applications, all depicted from the business user's perspective. The problems subsided, and IT/Business collaboration improved.
Utilizing the full GEMWorX suite–FlowModeler, eFlowModeler, and eLearning–users are able to develop comprehensive training and support solutions rapidly and reliably. FlowModeler makes user self-sufficiency possible through:
- Easy authoring and efficient delivery of a complete learning experience over the Web or in the classroom
- Learning management features including systems for registering, learning, tracking, and performance assessment
- Navigation tools that enable Content developers, learners, and instructors to link business process information to learning resources, for access to all training and business process assets
- A rich set of reporting capabilities
- Sharable Content Object Reference Model (SCORM®) compliance, which facilitates integration to other enterprise eLearning tools and systems.
